Shipping policy

Domestic Shipping (Turkey) 

We ship everywhere in Turkey for Free.

For orders that are available, we have a dispatch time of 3 business days. If the order is not ready, it will require 15 business days for production.

Once orders are verified with correct payment details, production and shipping are processed.

Delivery times are indicated from the day when the shipment of your order has been confirmed by House of Sól. Our aim is to fulfill your order in the time scale indicated above, we cannot take responsibility, however, if the delivery time is longer than indicated. We are always happy to answer questions about your orders, so please feel free to contact our customer service team with your inquiries at hello@house-of-sol.com

Please note that during bank holidays in Turkey, our distribution center is closed and we are unable to process any orders, however, once we're back, we make sure to pack and ship orders as soon as possible. During these time periods, our customer service has limited availability as well. Thank you for your understanding!

House of Sól doesn’t accept any liability for any HoS product that is damaged or lost during the shipping period. If you receive your order damaged, or if it gets lost during shipment, please contact the shipment carrier to file a claim. Make sure you document all packaging materials and damaged goods before filing a claim.

Orders are not shipped or delivered on weekends or holidays.

In case of a higher than expected volume of orders, shipments might be delayed by a few days. Please allow additional days in transit for delivery. Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, we cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delays.

If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: hello@house-of-sol.com

International Shipping (Outside of Turkey)

EU

Delivery method

Shipping fee

Standard shipping - 5 days

Free

 

North America

Delivery method 

Shipping fee

Standard shipping 7 days  

Free

 

Rest of world

Delivery method 

Shipping fee

Standard shipping 7 days  

Free

 

Delivery times are indicated from the day when the order has been confirmed by House of Sól. We aim to fulfill orders in the time scale indicated above, yet, we cannot take responsibility if the delivery time is longer than indicated due to other reasons.

House of Sól doesn’t take responsibility for any customs and taxes applied to one’s order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

Items subject to return and exchange need to be sent to the address below:

House of Sól

Akat Mah. Hare Sk. 2. Söltaş Evleri

K13 Blok No:6

Beşiktaş/İstanbul TURKEY